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Product Insurance

Thank you for choosing eros.ae. Shopping at eros.ae enables you to protect your purchase against unforeseen circumstances and that too at no additional cost. All your products of value AED 250 & above purchased from EROS are protected against unforeseen incidents for a period of one year from the date of purchase. (Restricted to events taking place within the geographical limits of UAE.)

Protection is extended to:

  • Fire
  • Home thefts
  • Car thefts
  • Motor Vehicle Accidents
  • Riot strikes and malicious damage


Terms and conditions:

  • The Claim will be addressed only when you present the original copy of the invoice and applicable documents.
  • All claims have to be reported to EROS Immediately and documents have to be submitted within 15 days from the date of occurrence of damage.
  • For availing the claim in case of theft or fire you can do to any EROS store with the original cash memo and fill the claim form. You would be issued a credit note within 10 working days of receipt of claim which can be redeemed at any EROS store upon the acceptance of the claim from concerned department. The amount of the credit not would be derived after considering the depreciation as detailed below:
    - Within 3 months of purchase: Nil
    - 3 months and 1 day to 6 month: 10% depreciation
    - 6 months and 1 day to 1 year: 20% Depreciation
  • In case of loss due to theft or motor vehicle accident, the claim should be supported with a police report confirming the incident of theft and evidence of forcible entry.
  • In case of loss/damage due to fire, the claim should be supported with a police report/civil Defense report confirming the same.
  • Losses/Damage arising due to mysterious disappearance or negligence or forgetfulness on the part of the customer is excluded from insurance. Theft or Loss to the unit in an unattended/Unlocked vehicle is also not covered. All events must be supported with visible evidence and certified by appropriate authorities. The Item purchased using credit note won’t be insured.