Frequently Asked Questions
What is “Eros.ae” and who owns it?
Eros Digital Home (eros.ae) is a website where you get best deals on all your requirements of Consumer Electronics and Home Appliance products, which are manufactured by world renowned brands. "Eros Electricals LLC" is a company that has its expertise in distribution and retailing is the owner of this website.
How can I be an member and place orders on this website?
It is a simple signing process. You have to answer a few questions to enter, which gets you registered on the website and enables you to place unlimited orders through your secured login. The eros.ae website is 24x7; hence orders can be placed at your convenient time.
How do I know that my order is confirmed?
After you have completed your shopping and have settled the payment option, you will receive an order confirmation email with an exclusive order number which shall be used as a reference for all your queries thereon.
How frequently does eros.ae update its offers and product directory?
Every next browse gives you value for money offers on all latest products, that ensures you a deal you will be pleased with.
What will be the duration of offer / promotions on the website?
Every offer / promotions come with limited stock for a limited time frame as mentioned in each promotion, we request our valued customers to sign in for offers and also check online for deals that surely shall be value for money.
Does eros.ae deliver the products?
Of course, at the location of your choice (Home or Office), but only within the geographical limits of UAE, the order can be delivered. Kindly refer to our Shipping and Delivery Policy provided in this Website.
How soon can my order be delivered, is it charged?
Eros’s Shipping and Delivery Policy, sets out how www.eros.ae will deal with the orders for delivery and shipping, which can be found in this Website.
Any chance of my order being cancelled? How do I get intimation?
Eros’s Refund, Exchange & Cancellation Policy, which sets out the procedure and requirements for exchange, return and repair, can be found at Refund, Exchange & Cancellation Policy in this Website.
Can the products ordered online be different than the products delivered?
Surely impossible, however in case of any circumstances that made such mishap, we request the customer to verify the product during receipt of delivery vide the order confirmation you have received on your registered email. If the problem still persists then you have a solution. Kindly refer to Refund, Exchange & Cancellation Policy in this Website
What in case if I don’t receive my order?
An email shall be forwarded in case of any delay in shipment, or an SMS shall be sent stating the status, or you can also call on our customer care 800 EROS (8003767) during working hours to check the reason for delay in delivering the product.
Can my billing and shipping address differ and what document will be required to receive the shipment?
Yes it is possible, you may desire to have the order invoiced under your office / personal account and have the product delivered at the location which could be your home / office or as desired. All you need to show a valid photo ID (preferably Emirates ID) referring to the name addressed on the shipment advice.
Will the products purchased on the eros.ae installed upon delivery?
Yes, most of the products purchased eros.ae can be installed freely, subject to the product purchased, however by paying nominal charge few products that may need installation can also be installed, kindly refer to Eros's Installation Manual.
Do the products purchased on eros.ae carry any warranty?
Yes all products purchased on eros.ae carry manufacturer’s warranty, kindly refer to the Terms and Conditions of Use.
What are the payment options for purchases on eros.ae?
You can pay through a Visa or a Master credit card using the online safe and secured method, which shall maintain the confidentiality of your credit card details under the regulations of central bank of UAE, or you can also pay by cash on receipt of your order.
How secure is to disclose the payment credentials on the eros.ae?
100 % safe, similar as you are using your credit card during your shopping at regular stores.
Does eros.ae offer easy payment options?
Yes, for all purchases over AED 1000 for which payment has been done credit card /s only, subject to credit card issued by any bank in UAE only. eros.ae is associated with most of the banks in the UAE and offers an easy payment plan of 6 months duration, terms and conditions of respective bank applies.
What is the refund policy? Is there any product not-eligible for refund?
Hopefully this situation does not arrive, however our Refund, Exchange & Cancellation Policy, which sets out the procedure and requirements for exchange, return and repair, can be found in this Website.
Is there any courier charges for returning the product?
Yes this is subject to reason for return; however the customer care department shall intimate the charges prior to confirming the return. Also refer to Refund, Exchange & Cancellation Policy in this Website.
What is PointsPay?
It is a payment gateway, where you can convert your loyalty points to currency and make your payments against your online purchase.
Can I use a combination of reward points and card for payment?
Yes, PointsPay allows you to pay using reward points only or a combination of reward points and debit/credit card.
What loyalty program points are accepted for payments?
Currently Etihad Guest Miles and Etisalat Smiles can be used to make the payment.
What if I face any issue while making a transaction?
In case on any issues in making a transaction you can contact PointsPay customer care(https://pointspay.com/index.php/contact-public-checkout) Or reach out our Customer service ie. 800EROS